Privacy Policy
Effective October 17, 2026
What Notely processes
Notely uses your browser's speech-recognition service or Apple's speech recognition on iPhone to turn speech into text. Notely's servers receive the resulting transcript, not the meeting audio. The transcript is sent to the configured AI provider, Anthropic (Claude) or OpenAI, to create a summary. The iPhone app identifies the current provider and asks for your permission before sharing meeting text. Apple or your browser's recognition provider may process audio for speech recognition under its own privacy practices. Capture meeting text only with the participants' permission.
What we store
We store account information, plan and billing status, usage totals, meeting summaries, and—on Premium, when Save transcripts is on—meeting transcripts. You can turn this off in Settings on the web or iPhone. The account-wide choice applies to new summaries; previously saved transcripts keep their original expiry. Text is still sent to the AI provider to create summaries even when transcript saving is off. We do not intentionally upload or store meeting audio. Starter summaries expire after 5 days, Unlimited summaries after 14 days, and Premium summaries and transcripts after 30 days.
Service providers
Notely relies on service providers for authentication, hosting, database storage, billing, browser speech recognition, and AI summarization. Those providers process data under their own terms and privacy policies. Payment card details are handled by Stripe for web memberships or Apple for App Store memberships and are not stored by Notely. We use subscription identifiers and signed purchase information to verify access and prevent a purchase being transferred to another account. We do not use meeting content for advertising or track you across other companies' apps.
Customer support
When you open a support request, we store its subject, topic, messages and status with your Notely account. Authorized staff can review account and billing status, reply to requests and keep internal support notes. The command center does not display meeting summaries or transcripts. Please do not include passwords, card details or meeting content in support messages. Requests and their messages are kept while your account exists and are removed when the account is deleted. Minimal staff-activity records may remain, with deleted account and request references removed. Support replies appear in your account; email notifications are not currently sent.
Your choices
You can delete individual summaries in the app and manage billing from account settings. In the iPhone app, Settings → Delete account permanently removes your account, summaries, transcripts, credentials, and sessions. Web billing is canceled during deletion. Apple subscriptions must be canceled separately in Apple subscription settings; account deletion remains available even if you have not canceled. Payment providers may retain legally required financial records, and a minimal purchase reference is retained to prevent fraudulent transfers. To request account deletion from the web or ask a privacy question, contact Notely support.